Customer Service Virtual Assistant

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Customer Service Virtual Assistant

By getting a professional virtual assistant, you are doing yourself a great favor; you have the opportunity to enhance your business and focus on other important tasks that need your utmost attention. Our reliable Customer Service Virtual Assistants can handle multi-platform support and provide excellent results at the same time.

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Real Time, All the Time: 24/7 Availability

Being online for customers 8-9 hours seems not enough. Aim for a 24/7 availability to widen your market reach. Check our virtual assistant services and consider hiring a virtual assistant from a different time zone, like the Philippines. Your virtual assistants will deal with your clients while you are deep in slumber. Moreover,  they will be on board, online to assist you even during official holidays!

Our Customer Service Virtual Assistant pricing starts at $10.95 per hour

What a Customer Service Virtual Assistant can do for you?

Our average Customer Service Virtual Assistants have more than 3 years experience handling inbound campaigns in the call center industry and have a strong skill set for the following tasks:

Customer Retention Calls

Order Processing Call

Phone Support Calls

Reservation Calls

Directory Assistance Calls

Dispatch Calls

Helpdesk Calls

Live Chat Support

Credit Card Processing

Upselling & Product Add-ons

What can you expect from your Customer Service Virtual Assistant?

Outstanding communication skills.

Your virtual assistants will aim to create better relationships and increase engagement with potential and existing customers.

Great Listening Skills.

Your visual assistants will strive to prevent or resolve problems, and provide clarity and direction to your prospects and existing customers.

Calm and friendly presence on the phone

Tone matters. Your virtual assistants communicate in a way that connects and builds trust in their interaction with your clients.

Good grasp of product knowledge.

It helps your virtual assistants respond to any objections properly. It lets them understand the competition better. It is imperative for sales success.

Empathy and patience.

Quite simply, these traits are the ideal ways for your virtual assistants to show your customers that your business really cares; that they are valued by your company.

Effective persuasion skills.

It is the ability to influence. With influence, your virtual assistants will be able to communicate your unique value proposition.

Conflict management skills.

Your virtual assistant should be able to mitigate conflicts involving your customers before they impact your business.

Going the extra mile.

Tenacity is a good virtue. It is a motivation to go beyond what is expected in order to help a customer have a pleasant and positive experience.

Ready to find out more?

See what you need and talk to us.

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