In our previous blogs, we talked in length about how important customer service is to your business. It can help with your brand image, improve client retention and loyalty, which in the end, makes your customers happy. However, we understand that not every company has the means to mobilize a team of in-house customer service assistants. The space, effort, and cost of managing such a team is something that makes business owners think twice. You’re now left with a catch-22: You want to improve your customer service to get more clients – but you need more clients to be able to afford a team of customer service representatives. What can you do? Maybe it’s time to hire a virtual customer service assistant.
What tasks can a virtual customer service assistant do?
- Responding to customer’s queries promptly and via live chat
- Responding to positive and negative reviews.
- Dealing with irate customers, resolving or escalating if necessary
- Creating, responding, and resolving tickets
- Dealing with delivery, product, service concerns
- Processing refunds and cancellations
- Building loyalty with long-term or repeat clients by offering special discounts or offers on their birthdays
- Managing orders
- …and so much more!
Why hire a customer service virtual assistant?
- Skill, experience, and efficiency – VAs are highly-skilled and have years of experience in customer service
- Cost-efficient – No need to shell out money for an office space to house your customer service representatives
- Value for money – Not only are customer service VAs affordable, they also give you a bang for your buck by delivering top-notch service.
Imagine how freeing it would be to no longer have to deal with an overwhelming amount of messages, emails, and inquiries on your company’s website or social media accounts. Hire your team of customer service virtual assistants by getting in touch with us today.
