No matter how good a company’s products are, one thing can always hinder its growth: BAD CUSTOMER SERVICE. Picture this: a flower store you love is offering a discount for its items on Valentine’s Day. You order for your loved one right away. Instead of being delivered on the same day, the flowers are delivered the next day, and it’s not the one you ordered. You try to get in touch with the brand you ordered from, and you get a response after 3 days. A week has passed, and your complaint isn’t addressed. How frustrating is that? Will you order from this brand again?
Bad customer service can be the ultimate form of betrayal for loyal customers. This is why it’s of utmost importance to make sure your customers are happy and appeased when they have an inquiry or complaint.
Here are some things to focus on to prevent bad customer service:
Product Knowledge
It’s important to have someone in your team who is knowledgeable with the products, services and features of the products you offer. As a consumer, nothing is more frustrating than them and your team not being on the same page when it comes to certain products and features. You need someone who is willing to spend time learning everything there is to know about your brand.
Response Time
In the time where everything is instant, customers also expect response time for a query or complaint to be immediate, or if not, answered within a couple of minutes. Longer response time can lead to more frustration or loss of sale.
Answering Queries Well
When asking questions, the customer is seeking for straightforward answers. Sometimes, the answer and service they receive can make or break a sale.
Interpersonal Skills
In customer service, it’s very important to have someone pleasant to talk to. The ability to provide quality customer service starts with a person’s interpersonal skills.
Need Help in Finding People to Fit the Qualifications Above?
Virtual Assistant Talent has all you need! We provide affordable, high-quality, and highly skilled customer service virtual assistants to help you achieve your goals. Our VAs have the necessary training required to make sure your customer service is top-notch. Your consumers will love you!
Get a quote now or call us to get a free consultation!
