Simultaneous with it new service offerings, VirtualAssistantTalent.com launched an improved and comprehensive website. With the new website, you are now able to instantly access information such as the latest promotions and developments, service packages, and service options, simply by going to the home page.
The improved website came about as the need for a more user-friendly layout was called for.
“We wanted to allow our customers and potential customers to have an easier reach of the information that they needed from us”, says John Davern, the President and CEO of Virtual Assistant Talent (VAT), a Better Business Bureau accredited business.
The new website has also the e-commerce feature where customers are able to pay for the services via PayPal or any credit card (Visa, Mastercard, American Express, and Diner’s Club) online.
Furthermore, “We also wanted to bring our customers closer to us, so we added the interactive feature where messages or questions can be posted, and inquiries by customers and potential customers are answered,” adds Davern.
Site visitors can now convey their comments or inquiries through online chat support or offline messaging to VA experts who can review and respond promptly to any inquiries.
Improvements at virtualassistanttalent.com are just endless as “We always make sure that we are dynamic enough to be at par or ahead of the trend in the Virtual Assistant industry”, continues Davern.
A new Customer Management System was added to make sure that all client inquiries are followed up and attended to, without any details being left out.
Also, new training modules are developed in order to better the services. These training modules are not just limited to the hired Virtual Assistants, but can also be used by clients to have a deeper understanding on how the business and its systems work.
And aside from the knowledge, these training modules are also the new standards set by VAT for its talent pool.
“We believe that our strongest point is as strong as our weakest link, thus we make sure that everyone in our team is very much equipped and ready to meet challenges presented to help our clients”, Davern emphasizes.
As Virtual Assistant Talent turns two years old since it was founded in 2009, it has continually set the standards in its industry, and has provided the best personalized virtual assistant service to clients from all over the country.